Inconvenience and irrationality create powerful brand experiences.
This series explores the potential of unknown benefits, including those derived precisely from inconvenience. We invited Mr. Wataru Nozaki of Smiles, operator of Soup Stock Tokyo, and Professor Koji Kawakami of Kyoto Institute of Advanced Science, a leading authority on inconvenience benefits, to discuss how to leverage these unknown benefits, including inconvenience benefits, in business.
Kotaro Matsui, Koji Kawakami, Nozaki, Wataru
You can't grasp the human heart without taking the long way around!? ~The Inconvenient Benefits of Marketing: Haste Makes Waste~[4]