How will generative AI's "conversations" transform the customer experience? - Making golf experiences more enjoyable through generative AI -
The GDO-AI Lab, a joint generative AI research lab established by Golf Digest Online and Dentsu Digital Inc., has developed the AI chatbot "GDO Staff AI" for personalized customer service and the virtual fitting service "GDO Virtual Fitting" for e-commerce sites. We spoke with GDO's Yutaka Kato and Dentsu Digital Inc.'s Satoru Yamamoto about the project's objectives and efforts, and the potential of generative AI as it approaches a stage where it can be practically utilized by anyone.
Yamamoto Satoru, Yutaka Kato
The Future of Marketing Transformed by Generative AI "Conversations"[3]