Category
Theme
Series IconCookoo's Delicious Job [3]
Published Date: 2015/03/12

From the Department of Home Economics to an advertising agency. A job that cooks up "feelings."

Meet Cookoo, a mysterious creature born from a famous chef's hat.
Cookoo, whose culinary skills are second to none and who possesses boundless curiosity about food,
infiltrates the advertising agency Dentsu Inc.

It seems this place is full of people doing "delicious work" related to food.
Meeting and talking with these people
you might discover hints for a "delicious everyday life" from a slightly different perspective.

For the third installment of this series, continuing from last time, we speak with Yoko Oya, head of the "Food Lifestyle Lab," which conducts research and analysis on food, as well as product and business development.

クックーのおいしいお仕事

Cookoo: How did you end up working in the food industry, Ms. Oya?

Oya: Actually, I majored in Home Economics in college.

Cookoo: Huh, home economics!

Oya: I have a teaching license for home economics. Besides my student teaching, I also worked part-time at a cram school preparing students for national middle school entrance exams, where I taught home economics as part of their preparation. But back then, even though we have the term "food education" now, the prevailing attitude was still very much, "You don't need to know that stuff, just focus on math and Japanese." It might still be like that today, but home economics was probably seen as just time for doing needlework (laughs). Plus, the classes were only for girls.

Cookoo: I see.

Oya: So, even though they were incredibly good at the so-called core subjects, they were astonishingly ignorant about food. Even in fifth and sixth grade, there were kids who genuinely thought tuna swam in saku (a type of tuna). When they saw instructions to "wash the rice," they'd ask, "Should I use dish soap or laundry detergent?"

Cookoo: Detergent... Had they never seen rice being washed at home?

Oya: That kid said they saw their mom washing rice, and since the water turned white, they thought she was using detergent.

Cookoo: Wow, they didn't know it was rice bran.

Oya: Exactly. It made me think, it's terrifying to imagine these people growing up and becoming important figures someday. Knowledge about what we eat is fundamentally essential for human survival, right? The character for "food" (食) is written as "to make people good" (人良くする). But do they know about seasonal produce or where things come from? Do they know cooking methods that bring out the best in ingredients? The more you know, the more enjoyable and richer life becomes. Yet, are they really going to become adults without knowing any of this?

Cookoo: That's such a shame, isn't it?

Oya: But even teaching in a classroom like this, I only reach a few dozen students at a time, and I don't even know if it truly resonates with them.

When I wanted to change that situation, the career path that came to mind was an advertising agency. There would be many food-related clients, and they also handle events like expos. I thought I could connect more deeply with the world through "food."

Cookoo: I see! Were there many people around you who thought that way?

Oya: I think it was very rare. Coming from the home economics department of a women's university, I agonized over how I could possibly get hired by an ad agency. So, I thought, just like art professionals study specialized subjects at art universities, if I became absolutely unbeatable in my knowledge about "food," that could be my selling point. Back then, I holed up in the library, studied food like crazy, and tackled my job hunt.

Cookoo: So that's what led to where you are now. Once you joined Dentsu Inc., have you been doing "delicious work" ever since?

Ōya: No. My first assignment was in the marketing department at the Kansai branch, but after six months, I transferred and became responsible for radio media.

Cookoo: Radio media sales?

Oya: It's the department that sells advertising slots to radio stations nationwide. Radio actually gets very few ads from food companies. That sizzle factor – the "Yum!" or "I want to eat that!" feeling – is hard to convey when you can't see it. So, with just sound, radio has fewer food-related jobs.

Honestly, I thought I might have ended up in the furthest place from food. But thankfully, I wasn't completely cut off from it. A new product from a food company I'd helped develop during my first six months was scheduled for release, and I continued working on that project even after my transfer. I was traveling to Tokyo about once a month for concept development, naming, and product design proposals. Then, in my third year, I transferred to the marketing department at the Tokyo headquarters, and gradually, food became more central to my work.

クックー

Cookoo: So, the "connection to the world" you mentioned earlier naturally grew stronger that way?

Ōya: The enactment of the "Basic Act on Food Education" in 2005 was a major turning point. I also launched an internal "Food Education Project" the year before this law came into effect. For the first two or three years after implementation, many clients requested lectures and case studies from us. But after a while, a mood started spreading that "Food education is important, but it doesn't make money."

Cookoo: Hmm, just having a law isn't enough, is it?

Ōya: Exactly. I realized we needed to delve deeper into people's feelings and tackle the structural aspects.

Cookoo: People's feelings.

Ōya: Exactly. That's why, with the "Food Lifestyle Lab" (nicknamed "Food Lab"), launched in 2011, we focus not just on researching "food" itself, but also on studying the feelings and behaviors of people, the "insights," that stem from food.

Cookoo: Ah, that's the "Food Lab" I heard about last time.

Oya: Yes. Beyond that, we're not just collecting data and information needed for advertising; we're also challenging ourselves to collaborate on new business models. We work together on product development, create events...

Cookoo: So "delicious work" is starting to spread, huh?

Oya: Exactly. The inquiries we receive at the Food Lab have gradually changed too. Before, many were about immediate trends, like "What will be the next big thing?" They wanted to capitalize on that for a mass hit. But recently, it feels like more companies and people are approaching food from a medium-to-long-term perspective. This shift comes from the difficulty of chasing fleeting trends and the fact that mass hits are harder to come by these days. For example, the most common inquiry theme now is "Food in 2020."

Cookoo: So everyone's trying to envision the future starting from food. That's wonderful.

Ōya: It is, isn't it? Food is both a source of enjoyment and the foundation of health. Furthermore, it serves as a tool for communication, and for some, it's a hobby. It's also a quick way to lift your spirits. I believe that by skillfully connecting these various ways people engage with food and developing services around them, we can make everyone happier.

Cookoo: Even with a single ingredient, the possibilities for deliciousness are endless depending on seasoning and cooking methods.

Oya: That's Cookoo for you. You really get it.

クックーメモ。「おいしい」はカラダの基本で、ココロの基本でもある。 調査データを「ダシ」のようにつかって、人の気持ちと行動をむすぶのが、 「おいしいお仕事」の腕の見せどころ。

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Author

Cuckoo

Cuckoo

Dentsu Inc.'s "Food Lifestyle Lab" original character. A mysterious creature born from a famous chef's hat. With exceptional culinary skills, it can make anything—Japanese, Western, Chinese, ethnic dishes, and even sweets. Living in the "Delicious Forest" with its friend "Spoon," it studies food daily, aiming for even more "delicious days."

Yoko Oya

Yoko Oya

Dentsu Inc.

In the Marketing Planning Division, he was responsible for developing communication strategies for companies primarily in the food, beverage, and pharmaceutical sectors. After serving as a project leader for wellness and food education initiatives at DENTSU SOKEN INC., he established and became the director of the "Food Lifestyle Lab" in 2010. Through uncovering consumer insights via "food," he lectures at various study groups and seminars, participates in corporate product and service development, and handles media interviews, contributes articles, and gives speeches for television, newspapers, and other outlets. Served as a member of administrative and fiscal reform promotion committees for prefectures and municipalities, as well as committee members for government ministries and agencies. Launched "Dentsu Inc. Team SDGs" in 2018. As an SDGs consultant, provides sustainability communication support to companies, while also lecturing at various seminars and contributing articles.

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