[Call for Participants] Do! Solutions Webinar "Conversational AI Solution That Encourages Customers to Speak Their Minds ~Kiku-Hana~" December 16

Dentsu Inc.s problem-solving marketing information site, Do! Solutions, is recruiting participants for the webinar "Conversational AI Solution That Encourages Customers to Speak Their Minds ~Kiku-Hana~" to be held on December 16.

The environment surrounding customers is changing dramatically, and customer psychology is becoming increasingly volatile. Within this context, accurately grasping customer insights is growing more difficult each year. Whether one can get to the core of customer insights hinges on how well one can elicit their true feelings. Recent evidence shows that when AI (artificial intelligence) engages in natural, smooth conversation, people tend to speak more candidly to conversational AI.

This webinar introduces "Kiku-Hana," a conversational AI that elicits genuine customer feedback. We will explore how Kiku-Hana uncovers customers' true feelings and unravel its underlying mechanisms.

■ Past releases about "Kiku-Hana" can be found here
March 22, 2018 Release
July 26, 2021 Release

For those seeking to uncover the core of customer insights:
Conversational AI solution that gets customers to speak their minds:
DX Demands the Next-Level Chatbot ~Kiku-Hana~

[Overview]
Date & Time: Thursday, December 16, 14:00–15:00
Cost: Free
Format: Zoom Webinar
Registration Deadline: Tuesday, December 14, 5:30 PM
Capacity: First 500 registrants

■Register and view seminar details here

【Program】
Chapter 1: Chatbots that Evolve DX
Chatbots are often perceived as services for handling customer inquiries, but their implementation is expanding beyond this. We will explain the keys to success while introducing case studies.

Chapter 2: Why "Kiku-Hana" is Chosen
We introduce the strengths of "Kiku-Hana," which enables advanced Japanese conversation, and explain why "Kiku-Hana" can contribute to the success of DX in the conversational domain.

Chapter 3: The Future Created with "Kiku-Hana"
We discuss the future possibilities for conversational AI.

[Speaker Profile]
Dentsu Inc., Senior Innovation Director
Hiroyuki Matsuyama
Development leader for Dentsu Inc.'s proprietary AI dialogue solution "Kiku-Hana". Manages projects solving challenges for numerous companies using Japanese natural language processing technology.

Associate Communication Planner, Dentsu Inc.
Hirotaka Arai
Member of Dentsu Inc.'s proprietary AI dialogue solution "Kiku-Hana". Responsible for planning and proposing projects, development management, and operational analysis for numerous companies.