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Series IconOsu! Kaizen Dojo! [3]
Published Date: 2016/07/31

Proposed by Editor-in-Chief Hayashi of Daily Portal Z: "Deliberately avoid being proper; embrace the emotional."

The Open Innovation Lab (InnoLab), a research and development organization within Dentsu Inc. International Information Services (ISID), creates prototypes using cutting-edge technology. This series features Editor-in-Chief Yuji Hayashi of Daily Portal Z freely proposing improvements and presentation ideas for InnoLab projects. In the previous installment, Editor-in-Chief Hayashi presented his unique theory of " growing through fantasy." For this third installment, he presents the signage app "Spy on Me" to Junichi Suzuki and Motoki Abe of Inolab.

(左から)イノラボの阿部元貴さん、鈴木淳一さん、デイリーポータルZの林雄司編集長
(From left) Motoki Abe and Junichi Suzuki of Inolab, Editor-in-Chief Yuji Hayashi of Daily Portal Z

Spy on me! – that bold naming

Abe: This time, I brought along Suzuki from Inolab, who handles future cities and is the development lead for "Spy on Me."

Suzuki: Let's take a look at the screen right away. It's an app called "Spy On Me" that runs on digital signage. We plan to implement it on some of the 36 digital signage units at Grand Front Osaka.

Hayashi: Ah, there certainly are a lot of them at Grand Front.

Suzuki: Each of those digital signage units has a CCD camera attached. In discussions about how to use them in fun ways, recently we've seen things like measuring blood pressure or heart rate just by taking a photo with the CCD camera.

Hayashi: It can measure blood pressure?

Suzuki: Yes, the technology exists to do that. It's just a CCD camera, but if it's in a location with stable lighting, it can detect it. Furthermore, if it can measure heart rate, by observing the balance between the sympathetic and parasympathetic nerves, you can also see if the person is in a tense state.

Hayashi: That's amazing.

Suzuki: Using the same CCD camera technology, there are also methods to determine age and gender. By selectively utilizing these camera-based biometric sensing technologies, we aim to navigate them to locations best suited for each individual.

Hayashi: A place suited to that person?

Suzuki: Navigation from indoor facility A to indoor facility B is common. This time, we took it a step further. Future urban planning focuses heavily on enriching outdoor spaces—placing benches covered in grass, planting trees, and so on. Building on that trend, we're presenting it as a new urban value, an experience people haven't had before.

Hayashi: With Spy on Me?

Suzuki: Yes. This is the initial screen. When someone sees their face captured by the camera, they think, "Huh, my face is in the shot." In response, the spies start a conversation on the timeline.

アプリ キャプチャ

Confessing your companion

アプリ キャプチャ

Suzuki: Here, the face is captured and measurement begins. This allows us to estimate tension levels, pulse rate, gender, age, and so on.

If the measured data seems significantly off, they'll likely want to correct it. So there's a correction screen asking, "The camera identified you as a male in his 20s. Is that correct?" Additionally, there's another item we want them to confess to here.

Hayashi: A confession?

Suzuki: Yes. It's the item asking you to select today's companion.

Traditional CRM systems, like Amazon or Rakuten, often deal solely with the individual. But when you're out in the city, that's not always the case. Whether you're with your girlfriend today, or with a senior colleague from work—who you came with is a pretty crucial detail.

Hayashi: It's true that your mindset changes depending on who you're with.

Suzuki: Just because someone is a student doesn't mean they all want to go to cheap places. We need to discern that based on who they're with. That's why we want them to confess first. We could actually ask, "Are you with your girlfriend?" but that's a bit risky, isn't it? It could backfire sometimes. So, we have them select it themselves.

Hayashi: Yeah, like deciding to say "I'm with my wife" or something (laughs).

Suzuki: Considering that, we made it possible to select multiple companions.

Hayashi: Huh!

Suzuki: Ultimately, we introduce it as a "French-style cafe."

アプリ キャプチャ

Suzuki: We'll also explain why this spot is good. For example, we might mention that a nice breeze blows here, making drinks taste better, or that it's great for reading. We'll give advice on how to enjoy the time there.

Hayashi: So they'll give advice considering the environment at that time, huh.

Suzuki: And once people leave, the spies start their gossip session.

Hayashi: Huh? Not like, "Oh, that person was like that"?

Suzuki: No, no, it doesn't go like that (laughs).

Hayashi: That would be pretty creepy.

イノラボの鈴木淳一さん

I like taking notes.

Hayashi: I had the materials beforehand, so I came prepared with a proposal. Today was the first time I saw the app actually running.

Suzuki: Thank you!

Hayashi: I like taking logs. Regular activity trackers only measure heart rate, but the watch I'm wearing now can track skin temperature and perspiration. It's technically a smartwatch, so it syncs notifications too, but it doesn't support Japanese, so everything shows up as gibberish (laughs).

Abe: That's pretty useless (laughs).

Hayashi: The blue device on my bag measures temperature and air pressure. I'm not wearing it now, but it also has a camera that takes photos every 30 seconds. For some reason, I love measuring things and kept buying measuring devices. Gradually, my interest shifted to myself. Lately, I find measuring myself fun.

Suzuki: So you're essentially your own test subject.

Hayashi: This is a graph of my skin temperature and sweat volume from last Sunday.

林編集長の皮膚温と発汗量のグラフ

Suzuki & Abe: Hahahahaha!

Hayashi: There was a drinking party the other day, and we were supposed to play a surprise video message. But I forgot to download the video message. When I thought, "Oh crap," my sweat output shot up.

イノラボの鈴木淳一さんと阿部元貴さん

Abe: It shot way up (laughs).

Hayashi: Lately, I've been making graphs every day and enjoying checking today's peak.

Suzuki & Abe:...

Hayashi: What I'm trying to say is, I totally get what "Spy on Me" is about.

Suzuki: Thank you (laughs).

Hayashi: Being able to detect things like pulse with a CCD camera is awesome!

デイリーポータルZの林雄司編集長

How do you get people from online to real-world services?

Hayashi: This service is a real-world service, right? For services like this, you have to promote them online and get people to actually come to the location, so that hurdle is pretty high. So, I thought about what to do, and I figured there are three approaches.

快適度指数・場所リコメンド

Hayashi: You probably already guessed the third one would be the weakest, but the first is "show people having fun." It's a tactic Daily Portal often uses too – instead of explaining, show people enjoying themselves. This is a photo from when we did a "Victory Pose Workshop."

Abe: What kind of workshop is that? (laughs)

Hayashi: Things like victory poses or high-fives—they're surprisingly hard to do when you actually try.

Abe: You don't get many chances to do them, do you?

Hayashi: For high-fives, if I may demonstrate, you kind of let your hand escape upward like this.

イノラボノの阿部元貴さんとデイリーポータルZの林雄司編集長

Abe: Oh!

Hayashi: Then for non-visual content, you have to go all out. Like food festivals, ball pits, powder runs.

Suzuki: Ah, the powder-throwing marathon.

Hayashi: When you make it non-visual content like this, people actually show up. You can't experience it online.

Abe: By the way, are money baths popular overseas? I mean, they have an image in Japan.

Hayashi: Actually, I think movies from overseas are the original source. We filmed this in America, and it was surprisingly well-received (laughs).

視覚以外のコンテンツを用意する

Hayashi: This right here is the "Praise Mansion"—we tried making a mansion where you get praised instead of haunted, about five years ago. Inside, there's a lucky ball smashing, ribbon cutting, unveiling ceremony, and sake barrel breaking. It's the opposite of a haunted house, and that's how you actually get people to come.

イノラボノの阿部元貴さん

Deliberately not properly announcing it

Hayashi: And today, what I mainly want to expand on is the point that it might be better to deliberately not properly announce it.

Abe: What do you mean (laugh)?

Hayashi: For example, the official landing page opens, then the people involved start arguing on Twitter. Not only that, but they respond to each other's mentions, making their arguments public for everyone to see. The internet gets chaotic, the site disappears, and finally, a half-assed site appears. That kind of flow makes it incredibly intriguing.

Suzuki: Yeah, yeah.

Hayashi: Recent online buzz is full of this kind of thing, right?

Abe: Yeah, a lot. And they get summarized in online news sites right away.

Hayashi: Exactly. Somehow, even sloppy announcements like this get through surprisingly well—they actually make people curious. The only problem is if it's staged; when it gets exposed, it becomes deeply unpopular. So I took that concept and ran with it.

あえてちゃんと告知しない1

Hayashi: First, there's a spy list. Then there's an exchange like, "Wait, didn't that spy quit?" followed by "We'll handle it!" and then it disappears. Then, after it disappears, you go to the site and that spy shows up.

Abe: They were removed from the site, but they still show up on location.

Hayashi: Exactly. Like that time Daily Portal accidentally published a draft article, and it had "I'll write something here" in the unfinished part. That got crazy retweets. And I was like, "Oh, so this is okay?" (laughs).

Abe: That happens, huh? (laughs)

Hayashi: People want to see the panic, right? That raw feeling. Something that makes the viewers feel panicked too.

Abe: It's real, isn't it?

Hayashi: I wonder if I might be overdoing it next time. A while back, there was that thing where clicking an ad took you to a test site, right?

あえてちゃんと告知しない3

Suzuki: Yeah, that happened~.

Hayashi: Seeing that made me think adding authentication might be good. There's a page with authentication somewhere, and you think, "Oh, I messed up!" But then there's a hint in small print, like "Meet at Heart Lake 120 at 4 PM," directing you to a specific spot. And the password is written at that location. Probably only one person actually goes, but if someone shares the results, it makes you curious, right?

Abe: Yeah. That's a thing.

Recommendations from the Ultimate Spy

Hayashi: Next is the final slide. Considering factors like temperature and humidity, a dry, comfortable place might not vary much between people. So, a spy who really loves extremely humid places could be interesting.

ほかのシナリオ

Hayashi: Someone covered in sweat shows up.

Suzuki: In past experiments, we've had those two drinking beer outdoors in the cold winter. When we surveyed them later, they turned out to be a newly dating couple who preferred chatting here over the crowds. There are a few of these extreme people here and there. If you gather enough of them, it could become commercially viable. To collect these extremes, the spy could become the representative of the extremes.

Hayashi: I went to the US and Canada recently, and everyone was dressed lightly. They said Canadians don't use umbrellas, so I tried walking without one too, but it was freezing. Plus, people were sitting at open-air cafes drinking coffee while getting rained on.

Suzuki: You see that in France too.

Hayashi: They must have tough constitutions.

Abe: Yeah, definitely tough.

Suzuki: Maybe it's about subcutaneous fat. If there was a spy who was "confident in their subcutaneous fat," I'd probably choose that spy too. From that perspective, I don't think there's navigation that distributes things like coupons based on that.

Hayashi: Like having a weak stomach. People with weak stomachs get really hyped up online, right?

Suzuki: If a spy's profile mentioned having a weak stomach or migraines, I'd definitely be interested (laughs).

Hayashi: If I empathized with a spy with a weak stomach, I'd only recommend soft udon noodles (laughs).

Suzuki: It's clearer than having a universal star player become a spy. Either way, characterizing spies like this is an interesting idea.

Hayashi: Um, is the spy a real person?

Suzuki: They're real people. The 2D "Suomi-san" is our original character, though.

Hayashi: What kind of people are they?

Suzuki: College students with an absurd number of friends.

Hayashi: I see (laugh)!

Suzuki: Yes, that's the criteria we used. They had to have a lot of friends. I don't think someone who's the ultimate handsome guy or the ultimate beauty would work. That would just make them too nervous. Instead, they needed to be genuinely approachable people.

林編集長の話を聞く鈴木さんと阿部さん

Bringing emotion into computers

Hayashi: "Emotional" seems like the key word.

Suzuki: Exactly. If we just had a spy come from the computational environment, I think people would be put off.

Hayashi: Yeah, it would just feel creepy.

Suzuki: Exactly. There's definitely a creepy aspect to it.

Hayashi: Last year at Design Week, there was an android girl who kept saying, "I'm not scary, I'm not scary." Because everyone's first reaction is "creepy," right? There's a huge barrier like that when you try to do something with computers.

Suzuki: Exactly. It's not just about simple functionality or convenience. That sense of connection—I think systems in our cities will need that going forward.

Hayashi: You often see online, "These jobs will be replaced by AI!" But I think that's just a roundabout way of expressing fear of technology.

Suzuki: When introducing AI, being too genius probably isn't good either.

Hayashi: I think there's definitely that aspect.

Suzuki: You really have to tailor it to the person's level.

Hayashi: I think there should be room for human touch in notifications too.

Suzuki: That's exactly what you'd call an emotional announcement (laughs).

(To be continued)

 
イノラボ

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Author

Yuji Hayashi

Yuji Hayashi

It's Communications, Inc.

Born in Tokyo in 1971. Since 1996, he has independently created websites such as "Tokyo Toilet Map" and "I Thought I Was Going to Die." He has served as editor-in-chief of Daily Portal Z since its launch in 2002. His edited works include "I Thought I Was Going to Die" (Aspect) and "The Story of How the Worst Employee in the Company Might Become an Elite in One Year" (Fusosha Bunko). He believes pickled squid is the world's most delicious food.

Motoki Abe

Motoki Abe

Dentsu International Information Services, Inc. (ISID)

<a href="http://innolab.jp/" target="_blank">Joined Inolab in December 2015</a>. Prior to joining, proposed new viewing experiences for sporting events like the Paralympics and FIFA World Cup using social media. Will now serve as a Communication Planner, responsible for developing and executing Inolab's communication strategies. Enjoys hot springs.

Junichi Suzuki

Junichi Suzuki

Dentsu Group Inc.

In 2017, he launched the international conference body "Table Unstable" with CERN and others. Since then, he has attempted to solve social issues such as climate change and folk crafts by integrating traditional knowledge with advanced science and technology. As a spin-off activity, he promotes the outreach program "Yoichi Ochiai Summer School," aimed at training researchers. He concurrently serves as a member of the MIT Technology Review Advisory Board for Innovators Under 35 Japan, a Visiting Associate Professor at the Open University of Japan, and a Director of the Blockchain Promotion Association (BCCC).

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