'The Conversational Bank: Future Finance as Envisioned by Frontline Leaders' Published
"The Conversational Bank: Future Finance as Envisioned by Frontline Leaders" (published by the Institute of Financial and Fiscal Affairs) was released on July 12. The author is Hiroyuki Egami of Dentsu Inc. International Information Services.
This book recreates the VCF (Value Chain Finance) Network—a dialogue forum gathering leaders of regional financial institutions who share a sense of crisis about the rapidly changing environment driven by shrinking regional economies due to population decline, negative interest rates, and the FinTech boom.
Each session advances the dialogue in response to questions posed by guests. The diverse lineup includes Tadahiro Sakamoto (Representative Director, Regional Co-Creation Network), Shizutaro Ishii (President & CEO, IIOSS), and Hirohisa Shimizu (Chief of Surgery, Saitama Seikeikai Hospital). They pose questions such as: "Is a paradigm shift possible for today's banks?" "What kind of leadership is required of bankers?" and "How can we improve transparency within the financial industry?" In addition to these discussion starters, five "questions for ongoing dialogue" are presented each time. Most questions can be applied equally to banks and other companies.
The author passionately argues that in this era of transformation, a paradigm shift requires not persuasive "debate," but "dialogue" to create shared value with customers. Not only bankers, but many businesspeople could use this book as a catalyst to begin such dialogue.
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